Customer Service & Administration

Administrator / Field Service Co-ordinator

Fixed term contract for 4 months. Start date 27th August 2010 - 4th January 2011

38 hours per week.

Key Responsibilities

1. To control all of our clients demo/loan equipment to ensure that the Company's reputation is maintained enhanced through exceeding expectations and delighting customers.
2. To support technical sales enquiries and to maintain maintenance contract records within the department.
3. To assist in the repair, service and commissioning reports and any other required documentation.
4. To communicate with customers the condition of their job/visit.
5. To schedule all external and internal engineers workloads by using the suitable software and customer requirements.
6. To communicate with relevant departments concerning problems with equipment and customer requirements using quality and customer complaint procedures.
7. To identify the requirements of the demo/loan stock .
8. To take part in Service improvement initiatives as required by the Service Manager
9. To cover for repair co-ordinator during holiday periods.
10. Entry of service order and invoicing of said orders on SAP.

Someone with an electronics background would be beneficial and/or someone who has previously worked in an instrumentation business.

Knowledge of SAP and Loyus Notes would be advantageous.

Enhanced CRB essential                                                                  Hours: Monday to Friday 8.30 - 5pm 1 hour lunch break

Duties/Responsibilities
To deliver a flexible administrative service to a high standard. To include: creation of complicated documents in specialist ICT software, electronic filing systems, report writing, organisation of large events/courses. Communicate with and develop good working relationships with a wide and diverse range of people, such as Senior Management, Union representatives, key contacts and members of the public. To co-ordinate case conferences or events which involve: arranging dates, booking of rooms, informing attendees of arrangements and distribution of highly confidential papers. Checking of invoices for items such as stationery and IT equipment.

• Ability to interpret complex information to produce a high quality document with minimal guidance. Also the ability to organise, plan and meet set targets e.g. for event organisation.

4 X Poster Distributors required for approx 2 weeks. Own transport will be required as this position will involve travelling to various locations to distribute posters.

The following areas will need to be covered:
Haywards Heath
Cuckfield
Petersfield
Brighton
Catterham

Petrol expenses paid daily after the initial 15 miles.
Hours 9am – 5.30pm Monday to Friday

Our client manufactures and distributes posters for a variety of large events such as Biggin Hill Air Show, Airbourne and all the regional theatres, this role would suit someone who is confident at walking into a shop and making conversation.

This role would suit people who are reliable, fit, proactive, able to follow instructions and who have a fresh approach. This position will involve going into every business premises in the specified areas requesting permission to put posters up in there windows for forth coming events.

Full training provided.

To deliver a flexible administrative service to a high standard. To include: creation of complicated documents in specialist ICT software, electronic filing systems, report writing, organisation of large events/courses. Communicate with and develop good working relationships with a wide and diverse range of people, such as Senior Management, Union representatives, key contacts and members of the public. To co-ordinate case conferences or events which involve: arranging dates, booking of rooms, informing attendees of arrangements and distribution of highly confidential papers.Responsible for the care of, accuracy, confidentiality, security and maintenance of admin related manual and/or computerised information, including the development of relevant computerised management information systems and the maintenance of procedure manuals and forms, disseminating changes to relevant staff.Checking of invoices for items such as stationery and IT equipment.For Single ICT Super User :Be a subject matter expert of a specific IT software/systems used within the administration pool, with the ability to use the advanced features of the specific software package.· Ability to interpret complex information to produce a high quality document with minimal guidance. Also the ability to organise, plan and meet set targets e.g. for event organisation. · Good communication and interpersonal skills in order to provide clear and concise specialist advice and guidance to a range of clients. · Good literacy and numeracy skills in order to understand complex written instructions describing tasks and to check financial invoices and other documents · Ability to present information clearly, concisely, accurately and in ways that promote understanding, either verbally or in written/electronic form. · Excellent knowledge of single specialist ICT software and good general knowledge of ICT software for the integral use of word processing, data processing, updating websites, creating, developing workflows or electronic presentations and the ability to investigate and troubleshoot system related problems and provide solutions.

Enhanced CRB essential

Hours 9m - 5.30pm

To deliver a flexible administrative service to a high standard. To include: creation of complicated documents in specialist ICT software, electronic filing systems, report writing, organisation of large events/courses. Communicate with and develop good working relationships with a wide and diverse range of people, such as Senior Management, Union representatives, key contacts and members of the public. To co-ordinate case conferences or events which involve: arranging dates, booking of rooms, informing attendees of arrangements and distribution of highly confidential papers.Responsible for the care of, accuracy, confidentiality, security and maintenance of admin related manual and/or computerised information, including the development of relevant computerised management information systems and the maintenance of procedure manuals and forms, disseminating changes to relevant staff.Checking of invoices for items such as stationery and IT equipment. Be a subject matter expert of a specific IT software/systems used within the administration pool, with the ability to use the advanced features of the specific software package.· Ability to interpret complex information to produce a high quality document with minimal guidance. Also the ability to organise, plan and meet set targets e.g. for event organisation. · Good communication and interpersonal skills in order to provide clear and concise specialist advice and guidance to a range of clients. · Good literacy and numeracy skills in order to understand complex written instructions describing tasks and to check financial invoices and other documents · Ability to present information clearly, concisely, accurately and in ways that promote understanding, either verbally or in written/electronic form. · Excellent knowledge of single specialist ICT software and good general knowledge of ICT software for the integral use of word processing, data processing, updating websites, creating, developing workflows or electronic presentations and the ability to investigate and troubleshoot system related problems and provide solutions

Undertake a range of tasks effectively and efficiently. Make simple resource bookings; such as rooms, refreshments, people etc as directed. To input information into an electronic system and or type documents. Produce defined basic presentations and templates, or input/update/maintain straightforward spreadsheets. Communicate face to face with internal and external clients, including meeting and greeting visitors/clients. Undertake reception dutiesand recording incoming calls. Telephone & fax duties; including receiving and sending faxes, taking clear and accurate telephone messages and competently transferring calls in an appropriate manner. Responsible for occasionally handling small amounts of cash, or processing cheques, invoices or other financial documents or logging expenditure. Responsible for physical resources such as maintaining and ordering stationery supplies (including standard equipment/software) and tracking delivery progress.Responsible for handling or processing information in order to collate and distribute papers, undertake sensitive office filing as directed and maintain records of contractors in the building, give access, issue and record visitor badges and keys.

Current CRB required, when applying for this position please detail your CRB number and expiry date on your CV.

Start Date: 19.04.10 - 28.05.10

9am - 2pm Monday to Thursday 

Experienced Administrators required for various assignments.

Must be reliable, presentable and professional, and available for ongoing bookings.

Temporary and Permanent roles regularly available.

Own transport advantageous due to some rural locations.

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